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  • What Payment Methods do you Accept?
    We gladly accept a variety of payment methods to make your experience convenient and hassle-free. Our accepted payment options include: Cash Zelle Cash App Debit cards Visa Mastercard American Express Feel free to choose the method that works best for you!
  • Can I Cancel or Reschedule my Appointment?
    Of course! You are more than welcome to cancel or reschedule your appointment with us at any time. We fully understand that priorities can shift. To help us accommodate your request, please notify us as early as possible. This allows us to adjust our schedule and find a suitable date for you. We truly appreciate your flexibility!
  • What Should I Expect on the Day of My Appointment?
    The day before your appointment, you’ll receive a text reminder from us, along with an estimated arrival time. On the day of the service, our Junk Doctors will contact you when they’re on their way and will arrive at the specified location. They will review the job details with you and provide an estimate of how long the process will take. After that, you can sit back and relax! Payment will be processed once the job is completed. If you have a moment, we would greatly appreciate it if you could leave us a review on Google. Thank you!
  • Do you Offer Discounts for Large or Ongoing Projects?
    Absolutely! We are committed to providing you with the best possible rates for multi-day projects. We understand that some jobs are larger and more complex than others, and we will do our utmost to ensure you receive competitive pricing tailored to your specific needs. Your satisfaction is our priority, and we're here to help make your project as seamless and cost-effective as possible.
  • Do you Have Eco-Friendly Disposal Options?
    Yes we do! What sets us apart from our competitors is our commitment to going the extra mile in ensuring that your unwanted items are disposed of responsibly. We prioritize donating as much as possible to local charities and churches before considering disposal. After that, we focus on recycling everything we can, including paper, plastics, metals, textiles, and more. This eco-conscious approach not only benefits the community but also helps protect the environment, making us a trusted choice for your junk removal needs.
  • How Much Notice do you Need for an Appointment?
    We proudly offer same-day and next-day service, which means you don’t need to provide any minimum notice for us to complete your job. Simply give us a call, and we’ll do our utmost to accommodate your schedule as quickly as possible! Your convenience is our priority.
  • What Types of Junk or Items do You Remove?
    We take a wide variety of items including but not limited to the following: Furniture (sofas, chairs, tables, beds) Appliances (fridges, stoves, dishwashers, washers, dryers) Electronics (TVs, computers, printers) Yard Waste (branches, leaves, grass clippings) Construction Debris (drywall, wood, tiles, bricks) Mattresses and Box Springs Old Carpets and Rugs Household Items (kitchenware, toys) Hot Tubs and Pools Scrap Metal Exercise Equipment (treadmills, weights, bikes) Tires and Auto Parts Office Equipment (desks, chairs, filing cabinets) General Clutter (boxes, storage bins, junk piles) Renovation Debris (sinks, countertops, cabinets) E-Waste (batteries, cables, old gadgets) Junk from Garages, Basements, Attics
  • What Type of Junk or Items do you Not Remove?
    At the moment we do not take any of the following: Medical Supplies and Waste Asbestos Liquid based items including wet paint Hazardous Materials HAZMAT Materials Flammable Items At Junk Doctor, we prioritize safety and environmental responsibility. As such, we do not handle such materials. These items require specialized disposal methods due to safety risks and legal regulations. Improper handling can pose serious health risks and environmental damage. Our focus remains on providing safe and efficient junk removal for non-hazardous items, ensuring a cleaner, safer community for everyone.
  • How Does Your Pricing Work?
    At Junk Doctor, our pricing is based on the volume of space your items occupy in our truck. We offer several pricing tiers, starting with a minimum of 1/8 truckload, with the lowest pickup fee beginning at $74. As the volume increases, so does the cost, influenced by factors such as your location, the volume of space in the truck, and the complexity of the removal process. For instance, if your items are located on the third floor without elevator access, the additional labor involved will result in a higher charge. We strive to provide transparent and fair pricing tailored to your specific needs.
  • Do you offer free estimates or on-site quotes?
    Absolutely! All of our estimates are completely free of charge. Typically, we provide you with a pricing range, and the exact cost will be confirmed on-site when our Junk Doctors arrive. We are committed to offering competitive pricing without compromising on the high-quality service you expect from us. Your satisfaction is our priority!
  • How Do You Handle Donations & Recycling?
    Once your items are collected, they are taken to our warehouse facility, where our skilled team carefully sorts through them. Items that are reusable and in good condition are delivered to donation centers throughout the city. We then assess which materials can be recycled, including plastics, metals, textiles, and wood. Unfortunately, any items that cannot be donated or recycled are taken to the landfill. Our goal is to minimize waste and maximize the positive impact we have on the community and the environment. We are happy to say that over 75% of all items removed are either donated or recycled.
  • Do I Need to Prepare or Move Items Before you Arrive?
    No preparation is necessary before our arrival! Our Junk Doctors are fully equipped to handle all the heavy lifting, allowing you to relax while we take care of everything. With our professional training, we ensure that items are removed safely and your property remains undamaged throughout the process. Sit back and let us do the hard work for you!
  • Are There Additional Fees for Stairs or Special Conditions?
    There may be additional charges based on special circumstances or stair access. While we strive to offer the most competitive pricing, we must also consider the complexity of the job and the challenges it presents for our dedicated Junk Doctors. Your understanding helps us ensure that we continue to deliver high-quality service while accommodating the unique demands of each project.
  • How Soon Can I Book an Appointment?
    We’re thrilled to announce our new same-day and next-day service! We understand that you need prompt solutions, and we’re here to help. If you have an urgent job, please fill out our junk removal form or give us a call, and we’ll do our utmost to accommodate your needs. Your satisfaction is our priority, and we look forward to assisting you quickly and efficiently!
  • Do You Have Insurance in Case of Property Damage?
    Yes, we are fully insured for all the jobs we undertake. This means that if any damage occurs or if anyone is injured during the process, our insurance provides coverage for these situations. Your peace of mind is important to us, and we take the necessary precautions to ensure a safe and secure experience for both our customers and our team.
  • What Areas do You Serve in Houston?
    We serve a wide area in Houston, extending all the way down to Galveston and up to Conroe. If you reside in Houston or its surrounding regions, there's a very good chance we can assist you with your junk removal needs. Our goal is to provide efficient and reliable service wherever you are in the area!
  • Are your moving services available for both residential and commercial moves?
    Yes, our Junk Doctors are equipped to handle both residential and commercial moves, catering to a variety of needs.
  • How do you determine the cost of a move?
    Our pricing is determined by the number of hours and the number of Junk Doctors required for your move. Our rates start at $45 per mover per hour, with prices adjusting based on your specific location and any additional services needed. This flexible pricing structure ensures you receive the right amount of help tailored to your moving needs.
  • Do you provide packing materials, or should I provide my own?
    We can provide packing materials, including boxes and protective wrap, or you can choose to use your own. Just let us know your preference!
  • How far in advance should I schedule my move?
    We recommend scheduling your move as soon as possible to ensure availability, especially during peak moving seasons. However, we do offer same-day and next-day services.
  • What precautions do you take to protect my belongings during the move?
    We use protective materials and techniques to safeguard your items during transport, including wrapping fragile items and securing everything in our trucks.
  • Can I track the progress of my move?
    While we may not offer real-time tracking, our team will keep you updated throughout the moving process and provide you with a timeline for arrival.
  • What happens if my moving date changes?
    If your moving date changes, simply let us know as soon as possible, and we’ll do our best to accommodate your new schedule.
  • What Types of Labor Services do your Junk Doctors Offer?
    Our Junk Doctors offer a comprehensive range of labor services, including packing, unpacking, decluttering, and organizing your spaces. We recognize that moving and junk removal can often involve more than just clearing out items, which is why we're here to assist you every step of the way. Let us take the stress out of your transition, making the process seamless and efficient!
  • Are your Junk Doctors trained for handling heavy or fragile items?
    Yes, our team is professionally trained to handle both heavy and fragile items with care, ensuring your belongings are well-protected during the process.
  • How do you ensure my property is protected while you work?
    Our Junk Doctors take all necessary precautions to protect your property, including using protective coverings and being careful with walls and floors during the process.
  • Do I need to prepare anything before your team arrives for packing or unpacking?
    No preparation is necessary! Our Junk Doctors will handle everything for you, ensuring that your belongings are packed or unpacked carefully.
  • Can you help with decluttering before a move?
    Absolutely! We can assist with decluttering your space to help streamline your move and make the process more manageable.
  • Is there a minimum amount of time I need to book your services for?
    We offer flexible scheduling, so you can book our services for as little or as much time as you need, depending on the scope of your project.
  • How do I know if my clothing donation qualifies for the pickup service?
    As part of our free door-to-door service, we gladly accept all gently used clothing and shoes. While we welcome all types of donations, we particularly encourage summer clothing over winter items such as jackets, hoodies, gloves, winter shoes, and scarves. This preference is based on the needs of our local charities and churches, which focus on sending clothing to warmer climates in developing countries, including those in Africa and Latin America. Your donations can make a significant impact on communities in need!
  • Is there a minimum or maximum amount of clothing items required for pickup?
    We require a minimum of three trash bags of clothing and shoes for our pickup service, but there is no maximum limit on the amount we can collect. Feel free to donate as much as you like!
  • How can I prepare my clothing items for pickup?
    You can place all clothing and shoes in bags, boxes, or containers—whichever you prefer. However, we kindly ask that you label the items as "Donations" to ensure our Junk Doctors don’t accidentally pick up the wrong items. Thank you for your help!
  • Will I receive a receipt for my clothing donation?
    Absolutely! We provide tax receipts for all clothing donations. After your pickup is complete, simply email us at info@myjunkdoctor.com with your name and the address where the pickup occurred. We’ll be happy to send you a copy of your tax receipt via email.
  • What happens to the clothing after it’s picked up?
    As part of our commitment to giving back to the community, we distribute the clothing to local charities and churches in the Houston area. A portion of these donations supports veterans, while others are sent to developing nations in Africa and Latin America. Your contributions make a meaningful difference in the lives of those in need!
  • Can I schedule a pickup for other items along with my clothing donations?
    Absolutely! In addition to clothing and shoes, we also accept wearable accessories such as purses, hats, belts, and school bags. We welcome donations of toys, jewelry, and small electronics, including phones, headphones, and tablets. Your contributions help us support those in need!
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